Accident Towing in Cheney, WA
Accident towing in Cheney means getting your vehicle clear of the scene safely and to the shop you choose, with documentation you can hand straight to your insurer, whether the collision happened on a city street or out on I-90.
What the process looks like
Every accident is different, the road, the weather, whether anyone else is involved, but the sequence from your call to your car sitting safely at the shop stays the same every time.
Scene made safe
The operator positions the truck to protect the scene and your vehicle from traffic before touching anything, using lights and placement to make the whole area visible to other drivers.
Vehicle cleared
Once officers, if any are on scene, confirm it's clear to move, the vehicle gets loaded and secured, with any visible damage or fluid loss noted before it goes on the truck.
Taken to your shop
Your vehicle goes where you want it, a repair shop, your home, or storage, not wherever is most convenient for us, and you get a receipt with the details your insurer will likely ask for.
Safety first, then the paperwork
An accident scene, especially on I-90 or a blind curve on Cheney-Spokane Rd, is a hazard for everyone involved before it's a towing job. Operators position the truck to shield the vehicle and anyone nearby from oncoming traffic, and coordinate with whichever officers respond, Washington State Patrol on the highway, Cheney police in town, before moving the vehicle. That coordination is standard practice, not a special partnership with any agency or insurer.
Once the vehicle is cleared to move, the operator focuses on getting it loaded without adding further damage, which matters for both the repair estimate and any claim you file afterward. If the vehicle is leaking fluid or has loose parts, that gets noted before it ever goes on the truck.
If you're able to, staying somewhere visible but out of the traffic lane while you wait is safer than standing next to the damaged vehicle. Officers on scene will usually direct this if they're already there. If nobody's arrived yet and you're unsure where's safest, tell dispatch on the call and they can walk you through it while the operator is en route.
Where your car goes is up to you
Some tow companies default to a shop they have an arrangement with. We don't. Tell the operator where you want your vehicle taken, whether that's a repair shop you already trust, your own driveway, or a body shop your insurer recommended, and that's where it goes. If you don't have a shop in mind yet, the operator can point you toward options, but the decision stays yours.
If your insurer requires the vehicle to go to a specific direct-repair facility for the claim to move forward, that's between you and your policy, and we'll take it wherever you and your insurer land on.
It's fine to change your mind after the tow starts, too. If you get a call from your insurer partway through the process telling you to redirect the vehicle, let the operator know as soon as you can. It's easier to adjust before drop-off than to arrange a second tow afterward.
Not every fender-bender needs a tow at all. If the vehicle is driveable and safe, and nobody's hurt, you may just need to exchange information and drive to a shop yourself once things are documented. Dispatch can help you think through whether your specific situation calls for a tow or not, rather than assuming every call to this line ends with a truck.
Accident towing questions, answered straight
Do you work with Washington State Patrol at accident scenes?
Operators coordinate with whichever officers are on scene, whether that's Washington State Patrol on I-90 or local police in Cheney, the same way any tow operator does at a collision. That means following their direction on scene safety and timing, not a special arrangement or referral relationship.
Can I choose which shop my car goes to?
Yes. Unless the vehicle needs to go somewhere specific for an official investigation, it goes to the repair shop or storage location you choose. Tell the operator your preferred shop before the tow starts, or ask for a recommendation if you don't have one yet.
What documentation do you provide for my insurance claim?
You'll get a tow receipt with the date, time, pickup and drop-off locations, and vehicle details, which most insurers ask for when you file a claim. Photos from the operator can help too. Ask for anything specific your adjuster requires before the truck leaves the scene.
What if my car isn't drivable and blocking traffic?
Call as soon as it's safe to do so. Clearing a disabled vehicle from live lanes, especially on I-90 shoulders, is treated as urgent, and dispatch prioritizes those calls accordingly. If officers are already on scene, they'll usually confirm when it's safe for a truck to move in.
Just had an accident near Cheney?
Call and we'll get your vehicle clear of the scene and to the shop you choose.